Welcome to WiscNet! We look forward to your contributions to our community and our staff looks forward to working with you.
Before tackling the administrivia, a challenge. WiscNet is first – and foremost – a membership organization. Yes, we'll hook you up to the Internet with some big, fat pipes and wiz-bang technology. What truly makes WiscNet interesting is membership. This began in the late 1980s when curious individuals put their heads together to cooperate in building a network to serve the research and education needs of their organizations. Nobody was going to do it FOR them. They needed to work WITH each other to make things happen. Three decades later we persist. Not because of those big, fat pipes and wiz-bang technology, but because of the people that give back to the organization with their time and attention. Yes, we need your money to make this happen. We also need your ideas. We need your questions. We need your challenges. We need your expertise. We need whatever little bit of crazy you can contribute to strengthen the organization.
We invite you to participate in small and in big ways. Visit https://wiscnet.net/events to see what we are up to throughout the year. Pay particular attention to WiscNet Connections in May. This is our big annual get-together where you'll get a little bit of everything. WiscNet Connections registration fees are waived for you, the member representative, to encourage you to make the trip to Madison.
Contacting Technical Support
WiscNet has a 24x7x365 Network Operations Center responsible for monitoring and reporting planned and unplanned outages. If you have a network outage after-hours, contact with WiscNet Network Operations center at (608) 442-6761 x1.
WiscNet has a crew of in-house support support folks and engineers Monday - Friday between 7:45am and 4:45pm. Emails to email@example.com and calls to (608) 442-6761 x2 land in their world. You’ll be working with folks like Ibrahim Hassan, Chris Wopat, Josh Gorton, and Ben Chase on the technical side of things.
Other Contacts at WiscNet
There are a handful of others tackling all sorts of member-related support issues. Felicia Barrios firstname.lastname@example.org (608) 210-3953 and Kameliya Dyakova email@example.com (608) 210-3942 are among the first people you’ll come to rely on when it comes to all things WiscNet.
If you have billing or contract-related inquiries reach out to firstname.lastname@example.org (608) 442-6761 x4 where Jennie Rogers, Andiry Apetry, and Margarita Dobrynina will be there to assist members.
Two final names to know include Sarah Miller email@example.com and Jill Hietpas firstname.lastname@example.org. You will see these two connected with various WiscNet events including WiscNet Connections, WiscNet Advisories to the Membership, WiscNet Community Conversations, and Building Smart(er) Communities. http://wiscnet.net/events.
WiscNet Status and WiscNet Graphs
WiscNet's Network Operations Center monitors the network 24/7/365 and posts outage-related information at http://status.wiscnet.net. The most common outage notifications involve simple power failures caused by anything from storms to whatever maintenance you may be performing on your network. We also post scheduled maintenance alerts with details ranging from whether the maintenance will be service affecting to the timeframe the scheduled maintenance in planned for.
WiscNet members can subscribe to updates via email, text, and/or RSS feed. You will receive notifications whenever WiscNet creates, updates, resolves, or changes and incident status report. You can subscribe to an individual incident, all incidents involving your organization (most common), all incidents involving organizations around you (example: Community Area Networks), or all WiscNet member organizations (this might be a bit much). Think about how you might use these notifications not just personally, but tied to your organization's help desk, mailing lists, and key contacts.
The next most popular tool for WiscNet members are WiscNet's graphs at https://graphs.wiscnet.net. You can search for your Member Organization name using shorter sections of text, such as "Abbotsford" or "Wrightstown". (If you have any issues finding your graphs, please reach out to email@example.com.)
WiscNet's bandwidth graphs will give you an indication of how much real-time traffic is coming in and going out based on whatever time frame you choose ranging from the past 6 hours to the past 6 years. This data can be used for anything from simple real-time troubleshooting to long range planning for additional capacity. In addition to bandwidth, WiscNet provides graphs indicating device errors, ping response time, cpu usage, temperature, and uptime.
WiscNet offers a variety of services, opportunities, and benefits available to all WiscNet member organizations. Visit our WiscNet Membership Services, WiscNet Network Services, and WiscNet Security Services pages for a breakdown of the many other things WiscNet has to offer. Furthermore, in addition to providing things like filtering and firewall options, WiscNet works to make opportunities available for our members to both learn and teach about how these services work in their organizations. Throughout the year WiscNet hosts workshops for WiscNet members to connect with each other to share strategies. Visit https://wiscnet.net/events for upcoming opportunities available as a part of membership.